Why do I have low water pressure?

You may have low water pressure due to a cut off at meter not being completely open, a faulty water meter, a possible crimp in the service line, a water leak in your area, isolated water valves on main water supply (not open), or restricted water supply through your water softener due to a clog. You can check with neighbors to see if this is an isolated issue to your property or neighborhood wide.  If you are experiencing low water pressure, please call the Water Distribution Division at (432) 368-3561.

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1. Who do I contact to get my utility services connected?
2. What if I have an emergency regarding water or sewer?
3. Why do I have low water pressure?
4. Who do I contact to find out who is working in the alley?
5. I have water coming out of my meter box. What should I do?
6. Why do I have discolored water coming from my faucet?
7. What do Plumbers mean when they reference the “City Side” of the sewer line?
8. Who is responsible if work needs to be performed in the “City Side” of a sewer line?